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6th World Nursing and Healthcare Conference

London, UK

J D Wagner

J D Wagner

University of South Africa, South Africa

Title: Communication satisfaction of professional nurses working in selected Public Health Care services in the city of Johannesburg, South Africa

Biography

Biography: J D Wagner

Abstract

This study aimed to establish and describe the level of communication satisfaction that professional nurses experience in selected public hospitals in the City of Johannesburg, South Africa. Quantitative, explorative and descriptive research was conducted to determine the communication effectiveness and levels of communication satisfaction. Data were collected by means of questionnaires, based on an adapted version of the Downs and Adrian (2004) Communication Satisfaction Questionnaire (CSQ). A sample of 265 professional nurses, from different nursing categories, was chosen using a disproportionate random stratified sampling method. The study population consisted of three groups of professional nurses, namely nurse managers (n=18), operational managers (n=22) and professional nurses (n=90). Cronbach’s alpha internal consistency analysis: Item analysis was done to assess the reliability of the different dimensions or constructs in the questionnaire via Cronbach’s alpha values. The study highlighted areas of effective and ineffective communication, as well as areas of communication satisfaction and dissatisfaction, among professional nurses. The recommendations for the improvement of the communication effectiveness and communication satisfaction of PNs are aimed at creating an organisational atmosphere conducive to two-way communication.