Jan Masie J. Olaco
University of Santo Tomas, Philippines
Title: Relationship of demographic profile, extents of availment and level of satisfaction on prenatal healthcare services in the rural health unit
Biography
Biography: Jan Masie J. Olaco
Abstract
Patients are the key stakeholders in health care providers and it’s extremely important to increase their satisfaction level. Patient’s satisfaction is defined in different way that is influenced by our expectation and experience, multi dimensional concept and indicator of health outcome. The study was conducted to determine the satisfaction level among pregnant women obtaining prenatal health care services. A correlational research design among pregnant women, obtaining prenatal healthcare services was conducted to determine their level of satisfaction. The researchers adapted and modified a questionnaire-satisfaction survey (Cronbach α = 0.808) from a study that was done in Binmaley, Pangasinan. Pilot testing was done prior in conducting the study. The researchers used the following methods to analyze the gathered data: a) Frequency and Percentage b) Weighted Mean c) T-Test d) ANOVA and e) Coefficient of Correlation (Pearson-R) using Microsoft Excel and IBM SPSS v.20. The results show that there is no significant difference between the extents of availment across their profile variables and the level of satisfaction of the respondents across their profile variables. However, the extent of availment is highly significant in relation to the level of satisfaction of respondents as seen in the computed r-value of 0.518 and the significance of 0.001. There is a highly significant relationship between the extent of availment and level of satisfaction. As the level of availment increases, there is an increase in the level of satisfaction of the clients. Similarly, if the pregnant women are highly satisfied with the prenatal healthcare services of RHU, the extent of availment will also increase.