Hanan T Elbahnasawy
Menofia University, Egypt
Title: Mothers Satisfaction with Triage Nursing Care System for their Children in Pediatric Emergency
Biography
Biography: Hanan T Elbahnasawy
Abstract
Mothers satisfaction is considered an important indicator of quality care from the perspective of the consumer and has been widely studied in many setting. However, few studies have examined mother's satisfaction with emergency nursing services in the particular area of triage. Aim: This study aims to assess the mother's satisfaction with triage nursing care system for their children in pediatric emergency. Design: Descriptive design was used in this study. Setting: Pediatric Emergency Department in Jordan university hospital. Sampling: A systematic random sampling method with criteria (triage level III, IV and V) were used in this study, 240 children with their mothers were randomly chosen. Tools: Consumer Emergency Care Satisfaction Scale (CECSS); this instrument was used. Findings: Most of mothers were age of 30 years and two thirds of them highly educated and working mothers. Concerning of children ages third of them were 1-3 years old, while half of them were male and two thirds of them complained from pain during their attendance at the pediatric ED. Two thirds of nurses were female for shift applying triage and half of them were 3-5 years of experience, while most of them had a bachelor degree. Half of children were classified as level IV or semi urgent. The majority of mothers had a higher degree of satisfaction with pediatric ED nursing care but the teaching items around half and two thirds of them had satisfaction in the all items. Regarding to professional qualities of nurses half of mothers saw that the nurses efficient, professional and personal quality of caring nurses. Regarding welcome nurse to the mothers and their children were less than half described it as very good. Positive relations between the mothers' satisfaction and nurses socio-demographic characteristics as education and their experience. There were statistical significant differences regarding satisfaction. Recommendations: Use of different triage scale and more qualified personnel performing triage to safety risk for the pediatric patients. Triage nurses require excellent communication and assessment skills as well as knowledge of the legal and professional principles that underpin their practice. Continuing training on triage systems for nurses will improve staff capacity building in Jordan and elsewhere in the pediatric ED. There should be continuing evaluation of the effectiveness of triage training programmes on the perceptions, practice and knowledge of triage nurses. Developing an educational program for pediatric nurses to improve their communication skills and thus improve the way of conveying information to and from pediatric patients.
Keywords: Mothers satisfaction, Children, Nurses, Triage, Pediatric Emergency Department.